Night Link Worker

Location: City Centre

Salary: £26,996.84 per annum (salary from 1st May)

Hours: 38.6 hours per week: shift pattern 4 on 4 off

Job Type: Permanent/ Fixed Term

Shortlisting: 20th April

Interview: 23rd April

Why this role would be great for you

As a Night Link Worker at You Matter, you will be an empathetic and caring individual dedicated to providing unconditional support to those experiencing homelessness and the effects of past traumatic incidents. Your role will involve creating a safe environment that empowers residents to make positive changes in their lives.

Everyone goes through periods of crisis at some point, and some individuals require additional support to navigate these challenging times. Your responsibility will be to assist our clients in a trauma-informed manner, enabling them to progress to more independent living. You will work as part of a team to achieve these goals alongside the person you are supporting, ensuring you always work with a person-centred approach

What your week may look like

• EXPERIENCE –Ideally, you will have a background of working within a charity, community project and/or previous involvement in homeless services.
• KNOWLEDGE –A basic understanding of relevant and appropriate housing legislation and understanding of the current housing needs of those living in the Liverpool region.
• COMMUNICATION –Excellent communication skills and an ability to communicate efficiently when English is not first language. Being able to foster a respectful, collaborative and professional approach to the people who you work alongside, always ensuring confidentiality
• EMPATHY and RESPECT –The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries
• ORGANISATION – Strong time management and the ability to manage to prioritise tasks
• COMPUTER LITERACY –You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.

What We Can Offer You

Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers Page | You Matter.

The skills we are looking for

• EXPERIENCE–Experience of working with supporting people with multiple and complex needs who have experienced a period of homelessness. Experience of leadership and managing a team
• KNOWLEDGE –Working knowledge of housing legislation, Health & Safety, protection of vulnerable adults, safeguarding, A comprehensive working knowledge of the latest best practice in working with young people and the rights of care leavers and those that have been supported by the local authority as a younger person.
• COMMUNICATION –Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside always ensuring confidentiality
• EMPATHY and RESPECT –The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries
• COMMITMENT –The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed
• ORGANISATION –Strong time management and the ability to manage to prioritise tasks
• COMPUTER LITERACY –You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.

What is a nice to have

• Understanding of different cultures and religions
• NVQ/L2 in Health and Social Care or equivalent
• Experience of working within a psychologically informed working environment
• Knowledge of housing management and IT databases
• Awareness of benefits and how they work including Universal Credit and other welfare systems

Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.

Closing Date: Monday 17th March 2026