PSH Apprentice Service Support Officer

Summary

PSH Apprentice Service Support Officer is based in our Private Sector Housing Team, within our Neighbourhoods and Housing Directorate.

Wage

£24,547 a year

Training course

Business administrator (level 3)

Hours

Monday - Friday, shifts to be confirmed.

35 hours a week

Start date

Saturday 9 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide administrative office support for the Private Sector Housing team
• Assist with managing service email boxes for PSH, responding directly to queries or recording / assigning these for appropriate action by applications / enforcement staff
• Deal with scanned mail, take correspondence to mail rooms, collect invoices and bank cheques / payments
• Record / assign complaints about private sector housing including disrepair, potential hazards, and anti-social behaviour to appropriate teams / officers for investigation / enforcement action
• Record / assign complaints about Private Sector Housing through i-casework / Have Your Say procedure, chasing up outstanding responses with managers
• Record / assign all Freedom of Information requests to technical support officers / managers for response, distributing weekly reports on outstanding requests
• Follow set processes and procedures in relation to logging and initial investigation of housing related enquiries
• Assist with the arranging of briefings with landlords / property owners in connection with planned enforcement work
• Arrange meetings on behalf of the PSH, taking / distributing minutes and actions

Where you'll work

Cunard Building
Water Street
Liverpool
L3 1AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• The training will take place online via online classroom
• You will meet with your work coach regularly
• We will support you throughout your apprenticeship to ensure that you are able to attend the sessions and complete the work set

Requirements

Essential qualifications

GCSE in:

• English (grade A*-C/9-4)
• Maths (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working

Other requirements

• You may be required to sit and use a computer for long periods of time.