Sales & Lettings Apprentice

Summary

We’re looking for a motivated apprentice to join our busy Liverpool office. No experience is needed,just enthusiasm for property and a willingness to learn. As an independent agency, LPS offers hands‑on experience across the whole business, giving you varied responsibilities and a real understanding of how we operate.

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Housing and property management assistant (level 2)

Hours

Monday to Friday 9am- 5.30pm (with one hour lunch)

35 hours a week

Start date

Monday 27 April 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A typical week at LPS Real Estate is busy and varied, providing a practical look at the full lettings and management cycle. While the role is primarily based in our Tithebarn Street office, you will be central to our daily operations, ensuring that both our tenants and landlords receive a professional and seamless service.

You will play a crucial role in the lettings process, from the very first step of listing a property to the final move-in. This starts with preparing and uploading property details to our own website and major property portals, ensuring the descriptions are accurate and the listings go live to attract interest. From there, you will help handle the initial enquiries and answer the phones to assist people looking for their next home.

Once a tenant is found, you will be responsible for the start-to-finish process of a move-in, which entails conducting tenant referencing, requesting credit checks and ensuring all necessary paperwork is completed. Looking after our landlords and their properties is a key part of this role. You will learn the essential and always evolving legal compliance that keeps a modern agency running, from ensuring gas and electrical safety certificates are up to date to drafting the tenancy agreements themselves and ensuring they are correctly signed and stored.

A significant part of your work involves overseeing property management and processing maintenance issues. This involves assessing a request, communicating clearly with the landlord for approval, and then coordinating with our trusted contractors to get the job done. In this industry, you often act as the bridge between a tenant needing help and a landlord looking for a solution, which requires you to be a good listener and a clear communicator.

We are currently onboarding a brand-new cloud-based CRM system, so it is a great time to join us and learn the software alongside the rest of the team.

Where you'll work

56A Tithebarn Street
Liverpool
L2 2SR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE LEARNING FOUNDRY LIMITED

Training course

Housing and property management assistant (level 2)

What you'll learn

• Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
• Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
• Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
• Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
• Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
• Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
• Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
• Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
• Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience