Customer Service Representative

Join Our Team as a Customer Service Representative!

Location: Knowsley

Salary: 12.71 - 12.82 per hour

Hours: Full-time (9am-5:30pm) or Part-time (9am-2pm)

Duration: 3 months

Are you a people person with a passion for customer service? Do you thrive in a fast paced environment where your contributions truly matter? If so, we want you to be a part of our dynamic team as a Customer Service Representative!

Key Duties and Responsibilities:
In this role, you will play a vital part in supporting our sales process. Your key responsibilities will include:

Tracking & Reporting:

- Log all calls and customer interactions in our CRM system or Excel
- Provide feedback on lead quality and customer responses
- Meet or exceed daily/weekly call and conversion targets

Collaboration:

- Work closely with the Sales Teams to share generated leads
- Communicate customer insights to enhance outreach strategies

Order Processing Management:

- Accurately input new orders into our ERP system
- Manage customer expectations regarding delivery timelines
- Monitor outstanding orders and communicate lead times

Order Planning & Dispatch:

- Liaise with production planning for timely dispatch of materials
- Coordinate with warehouse and logistics for shipments

New Business Development:

- Qualify and convert inbound leads (hot, warm, cold)
- Conduct high volume outbound calls to potential customers
- Introduce our products/services and generate interest
- Schedule follow up calls and appointments for Account Managers

Customer Engagement:

- Build trust and rapport with prospective clients
- Handle objections confidently and professionally
- Maintain a positive and persuasive tone throughout conversations

Reporting & Analysis:

- Monitor pricing trends and produce regular Sales Management reports

What We're Looking For:

• To excel in this role, you should have:
• Previous experience in cold calling, telesales, or outbound customer service
• Excellent verbal communication and active listening skills
• A positive attitude and persistence in follow up
• The ability to work independently and manage time effectively
• Familiarity with CRM systems like Salesforce or HubSpot (advantageous)
• Intermediate-level skills in Microsoft Excel
• A commercial mindset with an understanding of margin control

Why Join Us?
At our organisation, we value teamwork, innovation, and a customer first mindset. Here's what you can expect:

• A supportive and collaborative work environment
• Opportunities for professional development
• The chance to make a real impact on our customer experience

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco aim to respond to all applicant's, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.

Adecco is an equal opportunities employee.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.