Business Administration Apprentice

Summary

We are looking for a Business Administration Apprentice to join our team and support with a variety of administrative and operational tasks. This is a hands-on role offering real experience across different areas of the business, including accounts, operations, and customer communication.

Wage

£14,820 a year

• Opportunities for further pay increases based on performance
• Real hands-on experience in a growing business
• Potential for a full-time position upon successful completion of the apprenticeship

Training course

Business administrator (level 3)

Hours

Hours: 30 hours per week, Monday to Friday. Working hours will typically be between 9:00am and 4:00pm, with flexibility on daily finish times depending on agreed lunch break (30 minutes or 1 hour, unpaid).

30 hours a week

Start date

Monday 27 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

• Scanning receipts and invoices using Hubdoc and uploading them to Xero
• Updating internal trackers and spreadsheets
• Chasing outstanding payments from customers
• Booking in jobs and updating schedules
• Liaising with customers regarding job bookings and updates
• Monitoring system alerts (e.g. low fuel notifications) and contacting customers where required
• Responding to emails and handling general enquiries
• Supporting the team with ad hoc administrative duties

Where you'll work

154 Sandy Road
Liverpool
L21 1AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HUGH BAIRD COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Training will take place within the workplace from regular monthly visits by your Hugh Baird College tutor.

More training information

Hugh Baird College are a leading provider of apprenticeship training in the Liverpool City Region. Hugh Baird College is proud to rank in the top 5% of general further education providers in England for apprentice achievement.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience