Hospitality Head Host (Hiring Immediately)

Company Description

Job Description

Hospitality Head Host
Term: Match days / Events - Casual Work
Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH
Salary: £15.00 per hour
Application closing date: 21/07/2019

A successful Head Host will be required to manage all Hosts and Host Supervisors situated in Suites / lobby areas and front doors of a stand of Hospitality at Anfield Stadium.

Hosts are cheerful, confident, professional, immaculately well-groomed and smartly presented individuals meeting and greeting our match day customers. As ambassadors for the Club and the first point of contact for our hospitality guests the customer service of the Hosts is vital to the match day customer experience.

Hosts are responsible for directing and escorting our guests to the restaurants or to their tables. In some areas they are also responsible for checking tickets and ensuring the safety of our guests.

Hosts are also responsible for ensuring the steady flow of customers to tables and letting you as the Supervisor know if there are any issues during service.

Management of the Hosts combines strategic planning, strong organisational skills with a high level of initiative. You should be a committed natural leader with strong management skills, the ability to build a rapport with clients and staff alike and set the standards to sustain effort to achieve exceptional customer service.

Head Hosts are responsible for ensuring that all Hosts contribute to a smooth and safe hospitality experience on the event day while maintaining a high level of customer experience and creating long lasting memories.

You also need to be able to develop a diverse team, by leading from the front, to act as a role model for the staff by showing a commercial awareness and a strong desire to succeed.

You will also need to be able to show a high level of commitment to home games and events throughout the year to ensure consistency in these key positions.

Head Hosts will need to give written or verbal feedback on the day regarding any issues and an electronic copy within 2 days of match / event.

Key Person Specifications / Responsibilities

• To supervise the Host team within a hospitality area or floor.
• Customer driven with superb attention to detail.
• Direct, motivate, encourage and inspire your team to deliver the highest results.
• To deliver a concise effective brief to all Host Supervisors in your area.
• Strong communication, interpersonal and team working skills, with the ability to problem solve.
• Ensure customers are greeted in a friendly and warm manner using the Corporate Greeting.
• To install a culture of continuous improvement, coaching the team to consistently meet the correct standards.
• Supervise “On the Job” training, implementing it into your Match Day Team and assist with team training and development of your area
• Practise good colleague and customer relations, encouraging your staff to work with other departments to ensure overall success.
• Address all staffing and client issues as required
• To adhere to all Health and Safety standards, Company Rules, regulations and policies
• Delegate necessary tasks to be completed and ensure they are done to the standards set.
• A strict dress code applies, and all uniform is provided for you. You will ensure the uniform standards within your team remain consistent and of a high standard always.
• Have a full understanding of the entry passes and safety procedures and ensure your team has the answers to obvious queries.
• Liaise with all relevant stakeholders from other departments, including Matchday Control, Stewarding and Safety, Hospitality, Account Management and Partnerships Experience.

Additional Information:

As this role is related to our safety certificate applicants must be 18 or over. Experience of working in a supervisory customer service role is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role, you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Qualifications

Additional Information