IT Sales Apprentice

Summary

Virtue Technologies has a real focus and passion for the Education sector and has been a leading provider of IT solutions to primary and secondary schools, multi-academy trusts and FE colleges since 2006.
As part of the Internal Sales Team, you will work alongside field based Account Managers and the Internal Team.

Wage

£18,000 a year

Working on the basis of £18k per annum - that would consist of £16,500 basic plus £1,500 per annum potential commission

Training course

IT technical salesperson (level 3)

Hours

Monday - Friday, 8.30am - 5.00pm with an hour for lunch.

37 hours 30 minutes a week

Start date

Friday 1 May 2026

Duration

1 year

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide desk based account management to desk owned accounts
• Ownership of renewals within this account base with responsibility for successfully upselling and renewing
• Identify whitespace and opportunity. This includes generating leads for Field Sales teams through calls and engagement with existing customers
• Ownership of transactional renewals for field owned accounts where required
• Updating of contact information for accounts
• Supporting campaigns with outbound calling as required
• Contacting of schools/trusts that have previously transacted with Virtue to win business and generate leads
• General support for field salespeople as required. This may include producing quotes and updating the CRM
• Support all of internal team as needed
• Engage with and build relationships with colleagues and external contacts to achieve your objectives
• Engage with and build relationships with colleagues to achieve their objective
• Demonstrate Virtue’s values in all relationships

Where you'll work

Chadwick House
Liverpool
WN8 9TD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

VELOCITY 1ST LIMITED

Training course

IT technical salesperson (level 3)

What you'll learn

• Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
• Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
• Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
• Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
• Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
• Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
• Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
• Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
• Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
• Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
• Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.
• Logical and creative thinking skills
• The ability to interact effectively and professionally with a range of different types of customer
• Ability to think analytically and to solve problems
• Ability to work independently and to take responsibility
• Ability to work with a range of internal and external people
• Ability to communicate effectively in a variety of situations
• Ability to operate in a secure manner

Training schedule

• Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
• Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects

More training information

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Administrative skills
• Team working