Senior Infrastructure Engineer

In the Endpoint Experience team, our third line engineers are responsible for the development, deployment, and management of devices on platforms such as Windows, Mac OS, iOS, and Android. In addition to this, we also deliver security and governance along with the products and services an end user needs to fulfil in their day-to-day role. You will specialize primarily in configuring solutions within the Microsoft 365 environment with a focus on Intune, Azure and Defender for Endpoint. 

You will work with and support third parties in providing infrastructure services and collaborate with technical architects to translate architectural designs to implementation. As well as developing and implementing new solutions, as part of a 3rd line support network, you will provide advanced troubleshooting to support Incident Management and Service Management colleagues.

Working closely with the wider HO Digital team, you will develop and deliver new functions and services across Home Office, enhancing the end user experience. As a subject matter expert and product lead, you will contribute to activities such as technology roadmaps, projects, and tasks.  This role is suited to someone who thrives on technical depth, ownership and shaping how service operate across the organisation.

What you will do

Your main day to day responsibilities will be:

Designing, implementing, administering and supporting infrastructure technologies and solutions such as: Windows, Mac OS, iOS, Android or Azure Virtual Desktop platform configuration and policies
Reviewing the systems designs of others to ensure selection of appropriate technology, efficient use of resources and integration of multiple systems and technology
Providing technical expertise and knowledge for Microsoft Windows and Office 365 services, products, and patterns and the management tools that configure them such as Microsoft Intune or SCCM
Contributing to any assurance activities for relevant services/products ready for deployment
Evaluating the impact of supplier-instigated and organisation-instigated changes to Microsoft Windows and Office 365 services
Initiating and monitoring actions to investigate patterns and trends to resolve problems, including consulting specialists where required. You will determine the appropriate remedy and assist with implementation of fixes as well as preventative measures
Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users
Coaching and mentoring more junior infrastructure engineers, participating in their appraisal and related performance management processes
Like many organisations we need to maintain our services 24/7, therefore, on occasions there may be a requirement to work out of hours, for which you will be paid an additional allowance.

We are seeking candidates with strong experience in the following technologies:   

Microsoft Windows 11, Endpoint Configuration Manager (Intune), Azure, Entra ID, Service Graph API, Apple Business Manager, Nerdio, PowerShell, Power Automate, Runbooks, Defender.