Facilities Helpdesk Administrator

Facilities Helpdesk Administrator
£35,000 per annum | Office-Based | Permanent Role

CBW Staffing Solutions are currently recruiting for an experienced Helpdesk Administrator on behalf of Leading Maintenance provider based in the heart of the City. This is a fantastic opportunity to join a supportive and growing team where you will have the opportunity to progress and develop your skills within the Business.

Key Details:
Location: Liverpool Street

Salary: £35,000 per annum

Working Hours: 08:00 – 17:00, Monday to Friday

Contract Type: Full-time, Permanent

Work Arrangement: Fully office-based

Role Overview: As a Helpdesk Administrator, you will play a crucial role in supporting the day-to-day operations of the maintenance team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations.

Key Responsibilities:
Liaising with clients, engineers, and internal staff to ensure smooth operations

Managing engineer diaries and scheduling appointments via internal systems

Raising and processing purchase orders and job quotes

Coordinating with the maintenance supervisor to allocate daily tasks

Managing incoming and outgoing communications (emails and calls)

Maintaining accurate records by scanning and uploading documentation

Opening and closing maintenance jobs on internal systems

Assisting with diary and call-out rota management

Providing general administrative support to the wider team

Required Experience and Skills:
Prior experience in a Facilities Management (FM) or maintenance environment

Strong background in finance-related admin: quotations, invoicing, purchase orders

Excellent organisational and multitasking abilities

IT literate with the ability to quickly adapt to new systems

Confident communicator with strong interpersonal skills

Proven administrative experience in a fast-paced office setting

If you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you.

To apply, please send your CV to Claire at CBW Staffing Solutions for immediate consideration