Support Worker / Coach

New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside.

Strengths-Based Housing Support Worker/Coach

Have you had experience working as a housing support worker? Do you hold the necessary skills to coach and inspire people to move forward positively with their lives? If you do, then we have a fantastic opportunity for a strengths-based Housing Support Coach to work within a 24/7 supported accommodation hostel in Liverpool. You will be supporting vulnerable adults via a program of empowerment and confidence-building, helping them to personally grow and develop within safe and comfortable lodgings whilst working towards greater independence and a more permanent housing solution.

What we have to offer

Competitive Salary - £(phone number removed) - (40.25 Hours)


A contributory pension scheme


225 Hours Annual Leave rising to 285 with length of service


An online bespoke Mandatory training package including a wide range of additional resources to support your development


A range of learning and development opportunities up to and including Level 5


Medicash and Employee Assistance Programme

Responsibilities as a Housing Support Coach will include:

Managing and inspiring positive change for a caseload of residents within a psychologically informed hostel-environment


Supporting those who access the service to settle in, and work towards implementing a more empowering and positive daily structure into their lives at a pace that is realistic and achievable to them


Educating residents on harm reduction around substance misuse and supporting those who are contemplating recovery from addictions to understand the steps required to access various treatment options


Planning future long-term accommodation and resettlement options via a personalised strengths-based support plan


Offering ongoing coaching, advice, and guidance on housing/resettlement related issues from the beginning of a resident’s tenancy through to their planned exit


Conducting ‘trauma aware’ needs and risk assessments, and updating when necessary


Exploring education, training, and employment options with residents


Empowering residents to sustain their welfare benefits, manage their tenancy and comply with key functions that are necessary to support their basic needs/finances


Referring clients to relevant specialist support agencies to assist with support that cannot be met within the service remit


Liaising with external agencies (from a multidisciplinary perspective) on behalf of residents to ensure they can access what they need from services


Working as part of a team overseeing the health and safety of the building and all residents/visitors/co-workers whilst on shift


Completing regular resident welfare checks (as required) throughout the shift


Completing thorough case notes for all residents throughout the shift and providing a detailed handover to the next members of staff coming on shift


Supporting residents to maintain contact with specialist and clinical agencies


Reporting any incidents or concerns to the Project Manager


Effectively managing and reporting incidents that occur within the service in-line with New Start’s serious incident protocol

What we are looking for in a Support Coach:

Experience of working with individuals with complex needs, substance misuse issues, mental health, trauma, and/or offending backgrounds


Experience of working collaboratively with other agencies both voluntary and statutory


Experience and understanding of safeguarding vulnerable people


Previous experience of working in a hostel setting or delivering support via outreach work/in-reach work


An excellent understanding of homelessness/rough sleeping, substance misuse, harm reduction and managing complex needs/behaviours


An ability to motivate people and build positive connections


Knowledge and experience of how to support people from a person-centred perspective, positively engaging people through a process that is led by them


Ability to accurately record information, such as case notes, risk assessments, support plans and incident forms


Experience of working with Mainstay would also be desired, however full training will be provided

This post is subject to enhanced DBS criminal record disclosure

The post is rota-based which may include weekends/unsociable hours as the role supports a service wide day/evening rota