Business Analyst - CRM
Market leading retail financial services organisation with a major transformation agenda impacting their business operations and IT estate require an experienced Business Analyst to join a small team to help deliver a new best in class CRM system. Having developed a solid understanding of the customer journey, you will review and map processes and applications, overlaying business activity and existing/desired resources, identifying opportunities to further automate. As a member of the agile delivery team, you’ll also produce user stories for system enhancements. A skilled and versatile business analyst, you will be able to evidence a successful track record of delivering business and technology change. Expert at gap analysis, complex process mapping and eliciting information from all manner of senior stakeholders and operations personnel, you must also be able to perform without close management and be happy with ambiguity. The ability to communicate clearly and concisely at all levels is also core to the role. The contract will be for initially 8 months, is predominantly home based and pay c£550 per day (outside IR35).
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