Hours: 35 hours per week. We are also ‘Happy to Talk Flexible Working’
Contract Type: Permanent
Location: Hybrid working – a mixture of home and office working at our office in Speke, Liverpool.
Closing Date: Sunday 12th April
Recruitment Date: Tuesday 28th April
Our vision is Great homes. Strong communities. Bright futures.
This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.
What will your role be?
Our Income team provide a high-quality, professional and customer-focused income management service to current SLH tenants, leaseholders and former tenants. The Income Manager will manage and lead the delivery of this service, providing support, advice and guidance to maximise income and assist tenants in avoiding financial difficulties. You will also lead our money advice service to provide expert advice and support to tenants, ensuring they receive all benefit entitlements.
You will deliver performance to agreed KPIs and within budget, ensuring value for money and demonstrating a clear understanding of key business priorities. You will ensure accurate information and advice is provided to customers through the development of effective policies and procedures, and maintain key relationships with internal and external stakeholders to maximise income of both the organisation and tenants.
For further information, please review the job description within the recruitment pack attached below.
Who are we looking for?
The ideal candidate will have demonstratable experience in a the management of staff and delivering a front line housing service. You will have a track record of setting team objectives and supporting them to achieve these. You will have experience of welfare reform and income management, as well as knowledge of income collection procedures from low level through to possession proceedings.
You will also hold a relevant professional qualification in Housing (Level 5 or above) or be willing to work towards this.
For further information, please review the person specification within the recruitment pack attached below.
Why join us?
You’ll love being part of a caring, inclusive, professional and innovative organisation. You’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.
How to apply
Please review the recruitment pack below and complete our online application process.
All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form and should be a minimum of 200 words.
Encouraging diversity
We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.
We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.
If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form