Senior Sales Advisor, Liverpool One Store

About the role

We have an exciting opportunity for an individual to join our Liverpool FC team as a Senior Sales advisor. In this role you will work closely with our store management team, in order to drive the store team to ensure excellent customer service and store performance.

What will you be doing?

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• Understanding store targets and KPIs to ensure that targets are delivered.
• Taking responsibility for running departments within the store and ensuring that all targets are met, and high standards are maintained at all times.
• Managing the shopfloor, including queues, customer issues, stock availability issues and printing issues, to ensure that high standards are delivered and maintained.
• Ensuring all deliveries are received and processed in most efficient manner and the shopfloor is commercially merchandised.
• Undertaking keyholder responsibilities, which will include holding the store in the absence of the Store Manager, Assistant Manager & Store Supervisor.
• Opening and closing the store, carrying out till counts, investigating, resolving, actioning or escalating any till losses or discrepancies, cashing up, safe counts, banking and managing collections, to complete all of this in accordance with Store standards and compliance checks.
• Reviewing the daily handover documents and daily planner to allocate daily activities to the store team, using this detail to talk through the daily brief with the team, providing key targets for the day and allocating sections and/or jobs to the store team. Reviewing that activities are being actioned and follow up as necessary.
• Completing customer service observations and floor walks to ensure we maintain high store standards and direct the team to implement any actions.
• Supporting with shopfloor moves and any promotional activities and product launches, for example Kit launch and taking responsibility for any key actions in preparation for key launches/events.
• Supporting the management team in delivering refresher training to the existing store team, whilst supporting the induction and training of new store team members.
• Undertaking all tasks in accordance with our retail standards and to participate in regular meetings and training.

Who are we looking for?

To be successful you will have leadership experience working in a retail store environment and have the ability to motivate and drive a team. You will also have strong product awareness and understanding of good customer experience. Including worked in a customer facing setting, where you have developed excellent customer service skills.

You will have excellent numerical and analytical skills and be able to solve problems quickly and effectively. You`ll have an eye for detail and be confident working in a fast paced environment, working as part of a team and independently, with the ability to make operational decisions. 

Why should you apply?

This is a full-time permanent role working 40 hours per week. Your main base will be our Liverpool One Store.

Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:

• Contributory pension scheme matching up to 5.5%
• Life Assurance Cover
• Free financial guidance and mortgage advice
• Car salary sacrifice scheme for affordable driving
• Cycle to Work scheme to keep you active
• Purchase season ticket loans for easier commuting
• Exclusive shopping discounts & cashback with top retailers
• Will Writing Service for future planning
• Employee Assistance Programme for confidential support
• Medicash Health Cash Plan for everyday healthcare needs
• Volunteering opportunities to give back to the community
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

…and much more! LFC Benefits.pdf

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.