Support Through Court Assistant 26

***ringfenced to LJMU current UG or PG students***

To assist the Service Manager in supporting the student placements in the delivery of the Service offered by Support Through Court in the Liverpool Family and Civil Courts.

Job purpose:

To assist and support all staff and volunteers within Support Through Court (STC) Liverpool

To provide support to Litigants in person;

To assist and support the administration of the service by undertaking administrative tasks of the service and other STC projects as required, and as are appropriate to the post.

Principal duties and responsibilities: The will encompass all of the following, but the balance of duties and responsibilities will be determined in discussion with the post holder’s line manager:

Assisting STC staff and student volunteers in all service activity, including attending and conducting client appointments, research, form filling, procedural support and providing emotional support to clients.

Duties and responsibilities

Providing assistance with day to day management of volunteers, under supervision, including: delegating daily tasks, ensuring volunteer welfare , supporting the volunteer induction process and assisting new recruits with their learning and development , maintaining regular communications with volunteers, managing the volunteer rota .

Assisting with fudraising through research, event planning, appeals, etc .

Attending external events at different office locations, such as universities, legal events etc.

Attending court with clients.

Supporting clients to access court with special measures/reasonable adjustments if required.

To assist and participate in the review and assessment of the appropriateness of cases for the service where appropriate, communicating with prospective clients and signposting them to other services if unable to support;

To assist in the development of policies, procedures and training sessions for the service;

To support the development, marketing and advertisement Support Through Court including, where directed, liaison with external agencies, law firms, members of the local judiciary, schools, colleges and community groups, advice agencies and other statutory and voluntary agencies;

To attend meetings both internally and externally that are relevant to the development, administration and delivery of the service and associated STC activity and other staff meetings, as appropriate;

To liaise with external practitioners, STC staff and volunteers over participating in STC activity;

To undertake administrative duties appropriate to the post, including adherence to University and STC procedures.

The post holder may be required to undertake any other duties, which may reasonably be required, as within the nature of the duties and responsibilities of the post, as defined.

N.B. The post-holder may be required to undertake any other duties which may reasonably be required as within the nature of the duties and responsibilities of the post as defined, subject to the proviso that normally any changes of a permanent nature shall be incorporated into the job in specific terms.

Skills and experience

Personal

• Good understanding of the issues facing litigants in person.
• Good understanding of procedural and practical issues in court.
• Strong written and verbal communication skills
• Excellent presentation skills
• Good administrative, IT, and analytical skills.
• Strong interpersonal and influencing skills
• Emotional intelligence, empathy and non-judgmental attitude
• Excellent planning and organisation skills
• Excellent time management
• Flexibility and resilience

Qualifications:

• Degree

Essential Competencies:

• Team Working (level 1)
• Works effectively as a member of the team. Takes responsibility for getting things done as part of a team.
• Customer Focus (level 1)
• Is professional and polite in all dealings with customers, providing a quality service.
• Communicating and Influencing (level 1)
• Actively listens. Communicates information effectively.
• Organisation and Delivery (level 1)
• Plans time effectively to achieve results in day to day work. Is organised and prioritises work appropriately. Ability to work under pressure and to tight deadlines.
• Creativity and Innovation (level 1)
• Seeks out, reviews and integrates new ways of working into .

Desirable Attributes / Competencies:

• Awareness of the legal issues relating to legal practice and access to justice.
• Client interviewing and note taking skills.
• Previous work experience in a legal or non legal setting
• Previous experience as a student volunteer in STC
• Making Informed Decisions (Level 1) Is aware of the data /information /research available to inform and develop areas of work. Keeps up to date with information and its quality in order to make judgments.

Location
Liverpool