Bi-Lingual Customer Service Advisor (French Speaking)

Job Title: Bi-Lingual Customer Service Advisor (French Speaking)
Salary: £27,300 per annum (Full-Time, Permanent, 37.5 hours)
Location: Liverpool City Centre (Office based within a remote model: 3-6 weeks training period on site and then a need to be office based once a quarter) – please also be aware, this role’s hybrid base will move to Manchester City Centre in December of 2026
Working Hours: Mon-Sun (covering shift patterns between 7am-6:15pm)


Interviews are taking place immediately for this position so please be aware of that before applying.


Are you an experienced Bi-Lingual Customer Service Advisor (English & French Speaking) able to handle all customer interactions in a professional and friendly manner? We are recruiting for this role to join a globally known company to work at one of their biggest UK offices.


This is an exciting opportunity to play a pivotal role in influencing future of the company’s service and shaping customer experience for this and other campaigns. You will interact with customers across all channels and provide a high touch experience for customers at all times in a luxury brand environment.


What You’ll Do:

Delivering a truly luxury experience to their customers in a high-quality customer service format.
Answering questions, solving problems and recommending experiences that meet customer needs.
Engage with customers to gain a full personal understanding of the customer requirements.
Capture, maintain and ensure quality of customer data.
Highlighting and escalating any issues as necessary.
Delivering and maintaining both your own and team targets.
Key Skills & Experience We’re Looking For:

Bi-lingual (French and English speaking).
Excellent verbal and written speaking experience within both English and French speaking.
Background in high level customer service – via call centre, customer service led roles. It would also be desirable to for this be within retail, hospitality, travel/leisure or automotive sectors however sector experience isn’t essential.
Benefits:

Competitive salary with commission and performance-related bonuses.
25 days holiday per year plus bank holidays.
Local public transport links (within walking distance) and local discounted car parking facilities.
This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time