Jira Administrator (Outside IR35)
- As the Jira Administrator, you will lead the direction, governance, and evolution of Jira and JSM.
- You will modernise workflows, structures, automation, and processes, whilst reducing complexity, addressing technical debt, and creating long‑term scalability.
- Whilst the role will be a standalone Outside IR35 position, you will work closely with teams to ensure Jira supports high‑quality service delivery.
- There will be expectations to influence platform standards and ensure consistent, well‑designed configurations.
- The role will be full-time, 5 days per week, and the expectation is that you will be on-site for 2 of those days at the Liverpool head office.
As the Jira subject-matter-expert, you will also have the following responsibilities:
- Own and manage Jira and JSM platforms, ensuring stability, quality, and governance.
- Redesign and optimise workflows, schemes, SLAs, portals, queues, and issue types, and build scalable automation using Automation and ScriptRunner.
- Establish naming conventions, configuration standards, and guardrails.
- Conduct platform reviews to identify inconsistencies and improvement areas.
- Support integrations (REST API, webhooks, identity providers).
- Troubleshoot platform issues and liaise with Atlassian support as needed.
- Engage with stakeholders, translate requirements, and coach teams on best practice.
- Ensure Jira and JSM workflows align with ITSM/service delivery principles.
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