Customer Insight Researcher

About the role

In line with Matalan’s ambition to be the No.1 choice for our customers, we’re on the lookout for a Customer Insight Researcher to help drive a truly customer-focused culture — using data, research, and insight to shape how we think, act, and make decisions.

This is a hands-on, analytical, and creative role for someone who loves getting into the detail of data, spotting trends, and turning numbers into meaningful stories that influence real business change.

You’ll work closely with Insight Managers and senior leaders across the business, analysing a wide range of data sources — from Kantar and YouGov to Medallia and Mintel — and bringing customer and market insight to life in clear, engaging ways.

What you’ll be doing

• Delivering insightful analysis to deepen our understanding of Matalan’s customers and the retail market.
• Creating compelling reports, dashboards, and visual stories that help leaders make data-driven decisions.
• Working with data from a variety of sources (e.g. Worldpanel, Medallia, YouGov BrandIndex, Mintel, GlobalData).
• Supporting and leading customer research projects — from survey design and scripting through to analysis and presentation.
• Developing your qualitative research skills, including recruitment, moderation, and insight visualisation.
• Managing incoming insight requests and keeping stakeholders informed and aligned.
• Continuously building your analytical and storytelling skills to land the “so what” and influence business strategy.

About You

We’re looking for someone who’s curious, collaborative, and passionate about understanding what makes customers tick.

You’ll likely have 2–3 years’ experience in an Insight role and be ready to take that next step -managing your own projects and developing your expertise across both quantitative and qualitative research.

You’ll also bring:

• Experience analysing and synthesising large data sets (e.g. Kantar Worldpanel, YouGov BrandIndex, Medallia CX).
• Strong Excel and PowerPoint skills (advanced Excel preferred).
• Experience using DisplayR or Q Market Research for data processing and analysis.
• A confident communication style and ability to present insights clearly to all levels.
• A genuine passion for retail, customers, and continuous learning.

About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Benefits

In addition to competitive salaries, we also offer the below core benefits:

• 20% staff discount, which increases with length of service
• Thrive Recognition Scheme
• Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for other retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business