Caseworker
Key responsibilities
- Assist surgeries and other meetings and follow up as appropriate
- Attend constituency meetings as appropriate
- Deal with large numbers of standard queries, as well as assisting on more complex cases from
- members of the public by phone, email, social media or face to face. Ongoing communication may be
- required
- Ensure records are kept and information managed confidentially in line with the data protection
- legislation
- Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
- Gather relevant information to assist with resolving cases
- Log all cases; monitor progress and ensure all identified actions are taken
There may be a requirement for the role holder to occasionally work outside of the normal working hours and travel for work occasionally
Additional responsibilities
Remote working possible
Possibility of outreach casework sessions
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