Customer Service Representatives - Start Date 18th May 2026

Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis.

Our Pensions team deals with incoming calls from a wide range of members and their beneficiaries regarding their pension. You’ll be part of a specialist and knowledgeable team supporting with various pension enquiries. Expect a wide variety of calls - it’s never a boring day here!

This role will be based at our Liverpool office (Chapel Street), working 37.5 hours per week, Monday to Friday, with shift patterns between the core hours of 8am and 6pm. There are no evenings or weekends, and the salary is £25,155 per annum.

Start date will be 18th May 2026.

If you’re the type of person who loves to support others and has call centre experience, then this could be the ideal role for you!

Job title:

Customer Service Representatives - Start Date 18th May 2026

Job Description:

What you’ll be doing:

• Taking a high volume of inbound calls from a wide range of members and their beneficiaries
• After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
• Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast-paced environment.
• Your training will be very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.

What we’re looking for (ESSENTIAL):

• Proven call centre experience, including handling high‑volume inbound calls.
• Excellent telephone manner, with the ability to show empathy and build strong rapport with members.
• A genuine passion for customer service, with the ability to resolve queries quickly and efficiently.
• Strong attention to detail, with the ability to prioritise workload and use your initiative.
• Knowledge and experience of pensions (advantageous but not essential).
• Experience using AWS Amazon Connect (advantageous but not essential).

This role requires enhanced security clearance, as outlined in the link below. One of the key requirements is having lived in the UK for the past five consecutive years, so please only apply if you meet this criteria.

What’s in it for you?

• Starting salary £25,155 per annum
• 23 days' holiday (rising to 27) with the opportunity to buy additional days
• Discounted insurance policies
• Company matched pension
• Life assurance
• 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Discounts on retails, socialising, health and wellbeing, travel and technology
• And much more..

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications

Proof of right to work checks

Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.

• If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
• If you don’t have a valid passport, or you opt out of the digital ID verification process: you’ll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you’ll need to complete your ID verification checks before you start your role with Capita. ID verification checks can be done by visiting one of the following Capita offices:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
• Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
• Chester Road, Preston Brook, Runcorn, WA7 3QA
• Tulketh Mill, Balcarres Road, Preston, PR2 2DY
• India Mill, Bolton Road, Darwen, BB3 1AE
• Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

What’s next?

Looking to discover more? Choose ‘Apply now’ to fill out our short application and send us your CV. Please make sure to include an up-to-date CV with your application, or your application will not move forward.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call +44 7784 237318 and we’ll get back to you.  For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Location:

Liverpool

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent