Refugee Resettlement Worker

Refugee Resettlement Worker

Liverpool

£(phone number removed) per annum

Full-time, 37.5 hours per week, Monday to Friday, 9am to 5pm.

New Start is a family run not-for-profit organisation providing residential and supported accommodation services for vulnerable adults, families, and young people.

An exciting opportunity has arisen for a Refugee Resettlement Worker to promote the integration, and future resettlement of refugees into UK society. You will assist all refugees in overcoming any barriers they may face adapting to life in the UK. This will include identifying and allocating suitable accommodation within the scheme, registering them with GP and Dental services, assisting with benefits applications and seeking an ESOL course to assist with language barriers.

The successful candidate must have previous experience of working with vulnerable migrant groups and an awareness of the challenges faced by asylum seekers and/or refugees navigating the journey of integration into UK life. Excellent communication and good interpersonal skills are essential for the role to assist with ongoing language barrier challenges, and an additional language would be beneficial for the post, but not essential as the service has access to internal and external language support services to assist staff when required.

Key responsibilities of a Refugee Resettlement Worker.

To undertake an Assessment of Service User Needs for all refugees.

To identify and allocate suitable accommodation within the New Roots scheme to meet the needs of the applicate and/or the size of the family unit.

To devise and implement a Service Plan between the worker and the service user to map out the immediate support actions requiring intensive assistance.

To ensure the Intensive support provided to the service users has a focus on benefit assistance, registration with Universal Job match, seeking an ESOL course, registration with GP & Dental services, giving direct advice, assistance to access Foodbanks, strong advocacy, sign posting, assistance with an Integration Loan application (if required) and referring (as appropriate) to other agencies or bodies.

To seek and provide information to service users in a variety of formats (verbal, written, leaflets and various information booklets)

To work with the service users as part of their main Service Plan to register with Property Pool Plus (if required) and develop a Personal Integration Plan of both temporary settlement and future resettlement depending upon the Local Authority they wish to settle in.

To work with service users under their Service Plan to develop an ongoing action plan to assist with seeking appropriate volunteering opportunities, training and work-related learning experience to assist with future employment options.

To provide refugees, especially those who are highly vulnerable or have complex needs, with specialist advice on housing options and welfare rights.

To work with, provide updates and lobby external agencies to ensure the delivery of services to refugees in areas such as employment, health, housing, welfare, money management and education are inclusive to the client group’s needs and requirements.

To assist service users with Family Reunion support if required.

To assist service users to obtain a Travel Document if required.

To monitor and evaluate the delivery of services through good casework management and recording.

To support the reporting requirements of the organisation by documenting and recording statistics using relevant databases to collect the outcomes of service.

To provide briefing sessions to groups of service users as required.

To provide advice and information to service users in their first language when required using interpreters and adhering to good practice standards.

To create, manage and maintain service user files, and ensure that all relevant documentation is completed to the highest standards, within agreed timescales.


To initiate and carry out regular case reviews as required to ensure refugees are on the right path to achieve their potential.


To report back on key performance indicators to the Project Manager

What we have to offer

Competitive Salary of £(phone number removed)


A contributory pension scheme.


22 days annual leave rising to 30 days with length of service.


An online bespoke Mandatory training package including a wide range of additional resources to support your development.


A range of learning and development opportunities up to and including Level 5 and Management Qualifications.


Medicash enrolment after successful completion of probationary period.


You will be joining a fantastic, well-established team.

To be successful you will have a minimum of 1 years’ experience in a similar post supporting asylum seekers and/or refugees. You will hold or be willing to work towards an NVQ Level 3 in Housing/Health and Social Care or an equivalent qualification and be able to accurately record information for case notes and support planning. Positive time management is an essential requirement for the post as you will be responsible for managing your own caseload and coordinating your time to effectively meet the needs of the cases you support.

A full UK driving licence and access to your own vehicle is also essential as this position will involve regular travel to tenants’ properties across Liverpool.

This post is subject to enhanced DBS criminal record disclosure