Customer Service Assistant

LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER?

IF YES, THIS IS THE PERFECT ROLE FOR YOU!

As a Customer Experience Advisor you’ll be providing the best care for our customers, both in-store and online. To put it simply, the purpose . The most important part of your role is to ensure that all customers leave delighted with our products and your service.

What will you benefit from?

• Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!
• Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees.
• We play sport together and have regular team socials!
• Quarterly bonus scheme
• Permanent contracts with fair pay - We don’t believe in zero-hour contracts.
• Cycle to work scheme - 25% discount on a bike of your choice.
• 30% staff discount on our Decathlon products.

Discover more of our company benefits here .

What’s involved?

Like any business, there will be some challenges that you’ll face and it won’t always be a breeze; however, with the support of your team we guarantee that you'll surpass even your own expectations. Here are parts of the role that you’ll be responsible for:

• Problem solving
• Customer Service
• Proactive decision making
• Communication
• Product and sport knowledge

Sound good so far? If so, here are the types of people that we’re looking for…

Who are you?

• An active sporty person.
• People orientated with a high sense of service.
• Problem solver and creative thinker.
• Fluent in English with excellent written communication.

Additional Information:

As a Customer Service Advisor you will be required to work usual retail hours including evenings and weekends.

IF YOU LOVE SPORT AND WANT AN EXCITING CAREER IN CUSTOMER SERVICE, APPLY TODAY!